Privacy Policy
How PackZeno collects, uses, and protects information submitted through our custom packaging website and inquiry process.
Last updated: September 22, 2026
Information We Collect
When you submit a quote request, sample request, contact form, or project inquiry, PackZeno may collect your name, company name, email address, phone number, delivery country, packaging requirements, artwork notes, quantity range, and other details needed to respond to your request.
Our web server may record basic technical information, such as IP address, browser type, requested page, referrer, and timestamp, for security, troubleshooting, and site operation.
How We Use Your Information
- To respond to quote requests, contact forms, sample questions, and project inquiries
- To prepare custom packaging recommendations, pricing, artwork guidance, and order updates
- To coordinate production, proofing, payment, shipping, and customer support
- To improve our website, product information, forms, and service process
- To send occasional product or service updates when permitted; you may opt out at any time
Information Sharing
PackZeno does not sell, trade, or rent your personal information. We may share limited information with trusted service providers who help us operate the website, process inquiries, support payments, prepare production files, coordinate shipments, or provide customer service, as long as the information is used only for the related business purpose.
SMS / Text Messaging
If you provide your phone number and choose to receive messages, PackZeno may send SMS or similar messages related to quotes, samples, artwork, pricing, production, or order updates. Message frequency may vary, and standard message or data rates may apply. You can opt out according to the instructions in the message or by contacting us.
We do not share SMS opt-in data or consent status with third parties for unrelated marketing purposes. Information may be shared only with vendors that help provide messaging services, such as communication platforms or carriers involved in delivering the messages.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information submitted through our website and business channels. Form submissions should be transmitted over secure connections when available, but no method of electronic transmission or storage can be guaranteed to be completely secure.
Cookies
Our website uses strictly necessary cookies and similar technologies to keep pages working, protect forms, and remember your privacy choice. We do not currently run Google Analytics, Google Tag Manager, Microsoft Clarity, Meta Pixel, or advertising-tracking scripts.
You can reopen the cookie banner at any time with Change your privacy choices.
Your Rights
You may request access to, correction of, or deletion of personal information connected to your inquiry by contacting [email protected]. We may need to retain certain records where required for business, legal, payment, production, or dispute-resolution purposes.
Contact Us
If you have questions about this Privacy Policy, contact us:
- Email: [email protected]